Shipping & Returns

Some of our products and services have supplementary terms and conditions and these should be read in conjunction with the terms and conditions of sale below. These supplementary terms and conditions are:
  1. Supplemental terms and conditions of sale for furniture.

ACCEPTANCE OF YOUR ORDER

Your order on our website constitutes an offer to us to purchase the goods and or services in your basket for personal usage or consumption and we will do our utmost to fulfil this order to the service levels you expect. So as to meet our service commitment to you, we will store your order and necessary personal details, obtain authorisation from your bank for the payment and make certain security checks on your identity and address (in line with our Privacy Policy).

We will not accept your order until such time that you are emailed to say that the products you have ordered have been dispatched or, in respect of any services, begun. Once you receive such an email, we will be contracted to you and your contract will be concluded upon delivery of the products or completion of the services. Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products or services have been dispatched or begun. Placing an order does not constitute a contract with us until we confirm the products as despatched or services begun.

We reserve the right not to accept your order for any reason whatsoever including, but not limited to, payment problems, product availability and product price or description error.

AGE RESTRICTED PRODUCTS

Some of our products are restricted to persons over a certain age as laid down by law. We are not permitted to supply such products to persons who do not meet the minimum age required as stated below. If you are underage you must not attempt to purchase these products through our website. By placing an order for any of the products detailed below you are confirming that you (or the intended recipient) are the minimum age required by law:

  1. Knives (or like products) - may only be sold to persons over 18. (Please note, knives (or like products) are currently not available from the website).

QUANTITY RESTRICTED PRODUCTS

Some of our products are restricted to a maximum number of units that you may order. If you select more than the maximum number allowed, we will have to cancel part of your order. In the event that this happens, we will contact you and you will receive a full refund for those items which we are unable to send you.

PROMOTIONAL CODES

We cannot retrospectively apply a promotional code to your order. If you place an order without correctly applying the promotional code, we will be unable to reimburse you the discount once the order has been placed. If you are having any difficulties in applying a promotional code or believe the code to be faulty, please contact us on 07811460682.

PAYMENT PROBLEMS

If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.

SECURITY CHECKS

As part of our policy to protect against the fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We may procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards (in line with our Privacy Policy).

DELIVERY

We have a wide range of delivery options and timescales, and charges will vary dependent on the type of product or service ordered. Full details of postage and delivery charges are displayed with the item at the point of ordering. Some items may be subject to different charges or timescales.

Risk in the products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order or collected from us when the risk will pass to you immediately.

Delivery charges will only be refundable if you cancel your contract from the time it is placed and within seven working days after the day of receipt of your goods. Please see Cancellation for more information and exceptions.

INTERNATIONAL DELIVERY

Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from us. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.

Please note that many countries have import restrictions on certain products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery. We are unable to offer you any assistance in this regard. If the international delivery is outside the EU, it is advisable to keep your total basket value below the customs duty threshold of the destination country. Please check thresholds and duties for the international delivery address before placing an order. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Please also note that for international deliveries: any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages and the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements.

Purchases will be completed in pounds Sterling. Your bank or credit card provider will determine and apply the then current exchange rate and may charge you administration costs. Please contact your bank or credit card provider before making a purchase to ensure you are aware of any such costs.

CANCELLATION

You may cancel your order immediately after placing it by calling us on 07811460682. If your products have already been dispatched, you can cancel your contract from the time it is placed and within seven working days after the day of receipt of your goods for a full refund (including any delivery charges if applicable) by following our Refund policy.

We are unable to provide a refund of the delivery charges where only part of your order is being cancelled. Please note that a collection charge of £100 will be made if you wish to return furniture unless it is damaged (above and beyond normal wear and tear for used furniture) upon delivery or incorrect.

You cannot cancel your contract in respect of made to measure/order goods unless they are faulty, damaged (above and beyond normal wear and tear for used furniture) upon delivery or incorrect.

If you wish to return your order outside of the cancellation time period specified above please refer to our Refund Policy.

Where you have failed to take reasonable care of the goods, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.

REFUND POLICY

We want you to be happy with every purchase you make. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them or try them (this also includes the packaging where it forms part of the goods, for example, boxed gift and collectable items). You must ensure that you return the original undamaged packaging along with the item(s) you wish to return.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.

If you wish to return a product you have purchased from our website, making note of any Non-returnable products, you may do so:

  1. Within 14 days by post or courier from the day you receive the goods and we will refund you in full via the original payment method used.
  2. If you wish to return faulty or damaged goods that were purchased via Paypal for a full refund then you must return your goods by post or courier.

With the exception of faulty or damaged (above and beyond normal wear and tear for used furniture) goods, if you return your purchase by post or courier after a 28 day period, we reserve the right to not offer you a refund in full. We will instead return your purchase to you and prior to sending it out, we will charge you the delivery fee that is applicable to the product purchased and the location to which your returns will be delivered.

Please note: the following items can only be returned within our refund policy providing it is in its original condition (including the packaging where it forms part of the goods) Gifts and collectables.

Where special conditions are attached to your purchase/order, this refund policy will not apply and the special conditions will take priority (e.g. furniture and some products from some of our concession partners).

Our refund policy does not apply to furniture orders made on our website and you may only return furniture if you wish to cancel your contract with us, please see Cancellations for further details. This does not affect your statutory rights in respect of faulty or damaged (above and beyond normal wear and tear for used furniture) furniture. A collection charge of £100 will be made if you wish to return the furniture unless it is faulty, damaged (above and beyond normal wear and tear for used furniture) upon delivery or incorrect.

No refund or exchange will be given without a receipt or other proof of purchase.

Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.

Delivery charges will only be refundable if you cancel your contact with us within seven working days after the day of receipt of your purchases (see Cancellations for more details). Otherwise, delivery charges will only be refundable in the case of items that are faulty, damaged (above and beyond normal wear and tear for used furniture) upon delivery or incorrect.

Our refund policy does not affect your statutory rights in respect of faulty or damaged (above and beyond normal wear and tear for used furniture) goods.

EVENTS BEYOND OUR REASONABLE CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

LIABILITY

To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged (above and beyond normal wear and tear for used furniture) products or your contract cancellation rights.

We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.

WAIVER

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

SEVERENCE

If any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not effect the validity or enforceability of the remaining provisions.

UPDATES AND AMENDMENTS

These terms and conditions may be updated or amended from time to time to comply with law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website.

GOVERNING LAW AND JURISDICTION

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.

SUPPLEMENTAL TERMS AND CONDITIONS OF SALE FOR FURNITURE

If you have requested delivery by Dolly & Joe's an offer of delivery will be made within seven days of you placing your order. The initial offer of delivery will be for a specific day, dependent on the delivery address. The delivery company will contact you the day before delivery with a three hour delivery window. If the delivery date is unsuitable, then you can agree an alternative day with the delivery company.

If you cannot accommodate delivery of your furniture within 21 working days of the notified date of delivery, the delivery company will store the goods. However, this will incur a storage charge payable directly to the delivery company. They will advise you of the charge which will vary dependent on the number of days and type and size of the furniture being stored.

If there is no-one available to accept the delivery on the day agreed with the delivery company, a £80 charge will be payable directly to the delivery company in order that a redelivery may be attempted and they will contact you to arrange an alternative date. If the alternative date is not within 21 working days of the original date of delivery, the delivery company will store the goods. However, this will also incur a storage charge payable directly to the delivery company. They will advise you of the charge which will vary dependent on number of days and type and size of the furniture being stored.

If you are unable to accommodate the delivery, you must inform us at least 24 hours in advance of the delivery date to arrange another date at no extra charge. However, if the alternative date is not within 21 working days of the original date of delivery, the delivery company will store the goods. However, this will incur a storage charge payable directly to the delivery company. They will advise you of the charge which will vary dependent on number of days and type and size of the furniture being stored.

Our refund policy does not apply to furniture orders made on our website and you may only return furniture if you wish to cancel your contract with us, please see Cancellations for further details. This does not affect your statutory rights in respect of faulty or damaged (above and beyond normal wear and tear for used furniture) furniture. A collection charge of £100 will be made if you wish to return the furniture unless it is faulty, damaged (above and beyond normal wear and tear for used furniture) upon delivery or incorrect.